[22:55] [Join-#BeastNode] vincmar (webchat@d5152C46C.static.telenet.be) (Belgium/Normal)
[22:55] vincmar : I am very angry
[22:55] vincmar : I cant access my FTP server and my data got RECETTED
[22:56] vincmar : I want an explanation or a refund ASAP so i can go to another host
[22:56] +TheNoodle : I'd suggest sending in a ticket.
[22:57] +TheNoodle : You know, considering that you clicked on a link for community chat.
[22:57] vincmar : I cant sent a ticket since I dont have the account info for the client login
[22:57] vincmar : only for the game panel login
[22:58] +TheNoodle : So ou are not the account holder?
[22:58] +TheNoodle : *you
[22:58] vincmar : nop the account holder is some 12 your old kid
[22:58] vincmar : and we run the server for him
[22:59] +TheNoodle : Well I'm sorry but without the authority of the account holder there is nothing we can do.
[22:59] +TheNoodle : Tell him/her to send in a ticket.
[23:00] vincmar : he is never online
[23:00] vincmar : havent seen him in 9 days
[23:00] +TheNoodle : I do not see how this is the responsibility of the host.
[23:02] vincmar : well the FPT server aint working
[23:02] vincmar : thats not my responsibility is it?
[23:02] vincmar : even when i go on the site to file manager it says that it couldnt be sent to the ftp
[23:02] +TheNoodle : And I have given you the appropriate channel for solving the issue.
[23:03] +TheNoodle : Where as you have given me "he is never online"
[23:03] vincmar : yeah I cant help that
[23:03] vincmar : I cant reach him
[23:04] vincmar : but I am responsible for the server to run
[23:04] +TheNoodle : But, as you yourself have stated, you are not the owner.
[23:04] vincmar : so?
[23:04] +TheNoodle : And unless the owner has seen fit to give you access to the ticket system, ie given you permission to contact support on his/her behalf, you cannot.
[23:06] +TheNoodle : And as I have already pointed out, this channel is for community chat, as is stated by the channel topic (visible at the top of the chat window)
[23:06] vincmar : you will be hearing from me
[23:06] vincmar : dont worry
[23:06] +TheNoodle : I will?
[23:06] vincmar : support = 0
[23:06] [Quit-#BeastNode] vincmar (webchat@d5152C46C.static.telenet.be) (Quit: Web client closed)