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Posted by Support on Monday 5th March 2012 15:11:09 - Never Expires
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  1. [22:55] [Join-#BeastNode] vincmar ([email protected]) (Belgium/Normal)
  2. [22:55] vincmar : I am very angry
  3. [22:55] vincmar : I cant access my FTP server and my data got RECETTED
  4. [22:56] vincmar : I want an explanation or a refund ASAP so i can go to another host
  5. [22:56] +TheNoodle : I'd suggest sending in a ticket.
  6. [22:57] +TheNoodle : You know, considering that you clicked on a link for community chat.
  7. [22:57] vincmar : I cant sent a ticket since I dont have the account info for the client login
  8. [22:57] vincmar : only for the game panel login
  9. [22:58] +TheNoodle : So ou are not the account holder?
  10. [22:58] +TheNoodle : *you
  11. [22:58] vincmar : nop the account holder is some 12 your old kid
  12. [22:58] vincmar : and we run the server for him
  13. [22:59] +TheNoodle : Well I'm sorry but without the authority of the account holder there is nothing we can do.
  14. [22:59] +TheNoodle : Tell him/her to send in a ticket.
  15. [23:00] vincmar : he is never online
  16. [23:00] vincmar : havent seen him in 9 days
  17. [23:00] +TheNoodle : I do not see how this is the responsibility of the host.
  18. [23:02] vincmar : well the FPT server aint working
  19. [23:02] vincmar : thats not my responsibility is it?
  20. [23:02] vincmar : even when i go on the site to file manager it says that it couldnt be sent to the ftp
  21. [23:02] +TheNoodle : And I have given you the appropriate channel for solving the issue.
  22. [23:03] +TheNoodle : Where as you have given me "he is never online"
  23. [23:03] vincmar : yeah I cant help that
  24. [23:03] vincmar : I cant reach him
  25. [23:04] vincmar : but I am responsible for the server to run
  26. [23:04] +TheNoodle : But, as you yourself have stated, you are not the owner.
  27. [23:04] vincmar : so?
  28. [23:04] +TheNoodle : And unless the owner has seen fit to give you access to the ticket system, ie given you permission to contact support on his/her behalf, you cannot.
  29. [23:06] +TheNoodle : And as I have already pointed out, this channel is for community chat, as is stated by the channel topic (visible at the top of the chat window)
  30. [23:06] vincmar : you will be hearing from me
  31. [23:06] vincmar : dont worry
  32. [23:06] +TheNoodle : I will?
  33. [23:06] vincmar : support = 0
  34. [23:06] [Quit-#BeastNode] vincmar ([email protected]) (Quit: Web client closed)

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